MailSolvedBack to app

Privacy Policy

Last updated: 2 June 2026

1. Introduction

MailSolved ("we", "us", "our") is a service operated by a sole trader based in Rochester, Kent, United Kingdom. We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website at mailsolved.com.

2. Information We Collect

We collect the following types of information:

  • Account information: email address, name, and authentication details when you create an account.
  • Email content: the situations, details and tone preferences you enter to generate emails. This is processed by our AI systems to produce email drafts.
  • Usage data: information about how you interact with the service, including the number of emails generated.
  • Payment information: handled securely by Stripe. We do not store full payment card details on our servers. We receive subscription status and billing references from Stripe.
  • Technical data: IP address, browser type, device information, and cookies for analytics and security purposes.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and maintain the MailSolved email generation service.
  • To process your subscription payments and manage billing through Stripe.
  • To communicate with you about your account, service updates or technical issues.
  • To improve our service quality and develop new features.
  • To comply with legal obligations and enforce our Terms of Service.

Our legal basis for processing under UK GDPR is: (a) performance of a contract when providing the service to you; (b) legitimate interests in operating and improving our business; and (c) your consent where you have given it.

4. Data Sharing and Third Parties

We do not sell your personal data. We share data only with trusted third parties necessary to operate our service:

  • Stripe: for payment processing. See Stripe's Privacy Policy.
  • Supabase: for database hosting and authentication services.
  • AI providers: email content is processed by AI models to generate responses. No personal identifiers are attached to AI requests.
  • Legal authorities: if required by law or to protect our legal rights.

5. Cookies and Tracking

We use essential cookies to maintain your session and remember your free email count. We may use analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS/SSL) and access controls. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the service. Email generation inputs are retained for a limited period for quality improvement, then automatically deleted. Subscription records are retained for accounting and tax purposes as required by UK law.

8. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right to access your personal data.
  • Right to rectify inaccurate data.
  • Right to erasure ("right to be forgotten").
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to processing.
  • Right to withdraw consent at any time.

To exercise any of these rights, please contact us at mailsolvedapp@gmail.com. We will respond within one month.

9. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to protect your data in accordance with UK GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: